Head of Helpdesk Administrator

Location:	Bahrain, Middle East
Job Type:	Permanent
Posted:	21st Aug 2008
Closing Date:	18th Sep 2008
Posted By:	VAMSYSTEMS
Details:
Head of Helpdesk Administrator VAM SYSTEMS is a Business Consulting, IT Technology Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India. VAM SYSTEMS is currently looking for Head of Helpdesk Administrator for our Bahrain operations with the following skill set and terms and conditions: Skill Set required: knowledge on Microsoft operating systems UNIX, Linux, hp UNIX Microsoft Exchange server 2000, 2007 Swift Hardware experience on servers pcs printers Fare knowledge on Vmware, Knowledge on Active directory configuration Responsibilities: • Manage help desk and the admin team • Assign task to team members. • Help team member Support in resolving problems of system users. • Maintain records of problems. • Analyze trend and identify improvements to reduce recurring problems. • To Keep abreast of latest tenders in hardware and software. • Receive, investigate and resolve PCs, software and related hardware/software problems. • Co-ordination with various vendors for different types of systems for IT related activities. • Controlling budgeting, purchasing, and invoices • Maintaining applications license • Review fault forms, troubleshoot and resolve faults • Reporting of activities daily, weekly, monthly and management reporting • Implementation of audit recommendations • review the job descriptions for helpdesk and admins team • Assists in evaluating new available hardware. • Arranges for suitable stand-by facilities in the event of prolonged breakdown of production equipment. • Ensures that time keeping and performance level of immediate subordinates are of an acceptable standard. • Prepares training plans for immediate subordinates. • Be on call schedule for 24 hours to resolve problems and support IT operations as per bank’s call schedule. • Attend calls when not on call schedule as whenever required by the bank. • Processing all the capital expenditures /purchase Requests related to IT projects Domain : Banking Experience Required: 4 + year. Terms and conditions: Joining time frame: Maximum 4 weeks The selected candidates shall join VAM SYSTEMS – Bahrain and shall be deputed to one of the leading banks in Bahrain.

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